New & Retro Video Games Store

Skip to Main Content »

Welcome To our New Store !

Your shopping cart is empty

FAQ

                                                Top frequently asked questions

My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition if your item arrived damaged or faulty please explain the fault and or send images of the damage, along with your order number and your full name to our customer services team at  GalaxyGamez01@gmail.com so they can look into this for you.

How can I return my item?

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed  and all contents are in the original condition for 30 days from the time the item arrived.

If you wish to return your item for other reasons such as changed mind, just don't like it, found a better price ,the customer will be responsible for the return shipping fees.

Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being processed then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red 'Cancel' button.You can also contact us at Galaxygamez01@gmail.com If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

Where's my order?

You can check when your order was dispatched in the My Orders section of your account - we estimate 4 - 10 working days for it to arrive with you. However, we do face postal delays sometimes due to weekends and Holiday's. Please check your tracking number for updates frequently.

If 4 - 10 working days since dispatch have already passed, please get in touch with us via our Contact Us form and we will take a look at it for you.